Returns & Refunds Policy
By purchasing any products or services from Winning Online (a trading name of Select Opportunities Limited), you accept in full this Returns & Refunds Policy and agree to be bound by it at all times.
Your right to cancel
Winning Online adheres to the Consumer Contracts Regulations 2013 which means you have a right to cancel any products or services sold to you at a distance (i.e. online or over the phone) for up to 14 days from the moment your subscription starts, or you receive a publication or software (either by download or physical delivery).
In the event you wish to cancel within your statutory 14-day cancellation period, rather than initiating a chargeback on your credit/debit card, or raising an objection with Paypal, you should ALWAYS in the first instance send an email to Steve Clark at firstname.lastname@example.org or call him on 07917 356942 (personal mobile).
Most of the products or services sold by Winning Online also include cancellation rights in the form of Money-Back-Guarantees or Risk-Free trials. The exact terms for such promotions will always be stipulated within any marketing literature when you sign-up as well as in your introductory welcome information sent to you by email.
Your right to a refund
Refunds will be processed as soon as possible after a cancellation request has been received, either in line with the Consumer Contracts Regulations 2013, or any specific Money-Back-Guarantees or Risk-Free trials as detailed with particular products or services.
If you cancel your subscription to any advisory service you will be refunded in full for the amount specified as per the terms outlined when you originally signed up. No deductions will be made for merchant-related fees or transaction-related costs.
With printed publications which are returned within any specified Money-Back-Guarantee period, Winning Online is within their rights to make any reasonable deductions should the product be damaged or have reduced in value due to being handled more than necessary.
For all digital software downloads, you give up your statutory 14 day cancellation period if you wish to download and use a product immediately, although you may still have a right to cancel under any specific Money-Back-Guarantees or Risk-Free trials.
Last updated December 2017.